What We Collect and Why We Collect It
We collect the information you submit when creating your account — your name, contact details, and the payment method you link, whether that is bKash, Nagad, or Rocket. When you make a deposit or withdrawal, we log the transaction reference and the wallet identifier on the
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receiving end; we do not store your full mobile banking PIN or password at any point. Device data such as browser type, IP address, and session timestamps is collected automatically to detect unusual login attempts and keep your account from being accessed without your knowledge. If
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you contact our support team, the conversation is stored so we can follow up accurately. We share data with payment processors — including the local rails you use — only to the extent required to complete your transaction. We do not sell, rent, or pass your
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personal information to advertising networks. Cookies are used on our site to remember your session and preference settings; you can adjust cookie behaviour through your browser, though some account features may not work without session cookies. Data retention follows the period required under applicable rules in
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Bangladesh and the eligible regions we serve, after which inactive account data is deleted or anonymised. Your rights under this policy — including access, correction, and deletion — depend on your local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.